I’m being driven slowly insane by my dentist’s office and their lack of bills to me.
Is there anyone else out there who will get a statement any old time during the year with a random $700 “balance forward”?
After my statement of $738 in November, my first statement since April, I started paying $200 a month towards the balance. My Taurean nature says, “if you can’t send me a bill, I’ll pay you what I feel like. My balance was down to $138 and then my husband had two visits in January. I received the explanation of benefits from the insurance company, added them to my balance and paid another $200 in January.
I received a statement this weekend and it included the $200 I paid in January. And the balance forward was $573! What?! No record of the $400 I paid and no explanation of the new balance forward. According to my records at that point it should have been $338 at the most.
I can’t possibly be the only patient at this practice that has this problem – and there are only 2 of us on the account. Imagine if there were 2 or 3 more??!!
Oh well, I guess they don’t really need the money….
Thoughts From The Passenger Seat 