Decisions Decisions

One of my least favorite parts of being the “operations manager” of our business is having to make decisions! I was just not born to make decisions.

Even this post! I had a long diatribe typed out about an insurance agency decision I had to make yesterday and this morning I eliminated all but the first block.

I’m a creature of habit. I don’t like change. I believe in the devil you know is better than the devil you don’t. I believe in fool me once shame on you, fool me twice, shame on me.

My existing agency wasn’t servicing my account the way it should have been for five plus years. Not really in their defense but the agent who sold it was a “lone wolf” so our policy was renewed without any thought or discussion, unless I said, “hey don’t you want my current payroll amounts?”.

Someone came in and wanted to price our insurance and I said Sure! They were personable, had a good option to get our workers comp rates down, but in hindsight, it was tricky and could bite us in the butt at end of year audit.

New team came in from my existing agency (females), apologizing profusely, team players, used our excellent experience mod and some credits given by the carrier to reduce the rates. Will it be just for the year? Maybe. Will I hold their feet to the fire? You betcha!

So I had to break the hearts of the competing agency. I don’t think they understood and of course, now I feel bad!